Return Policy of SwingIt Clothing
Thank you for shopping at SwingIt Clothing. We are committed to providing high-quality products and exceptional customer service. Please review our return policy to understand our guidelines and procedures for returns.
1. Return Eligibility
1.1 Defective or Damaged Items: We strive to ensure that all our products are free from defects and damages. If you receive a defective or damaged item, please contact us within 7 days of receiving your order to initiate a return claim.
2. Return Process
2.1 Contacting Us: To initiate a return claim, please send an email to swingitclothing@gmail.com within 7 days of receiving your order. Provide us with your order details and a description of the issue with the item.
2.2 Approval and Instructions: Once we receive your return request, we will assess the eligibility of the return and provide you with further instructions on how to proceed.
2.3 Return Shipping: Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the item. SwingIt Clothing is not liable for any lost or damaged returns during transit.
3. Refunds and Exchanges
3.1 Refund Process: Upon receiving the returned item and confirming its eligibility, we will process the refund to the original payment method within a reasonable timeframe.
3.2 Exchanges: If you would like to exchange your item for a different size or design, please contact us to discuss the availability and arrangements.
4. Non-Returnable Items
4.1 Customized or Personalized Items: Please note that customized or personalized items are non-returnable unless they are defective or damaged.
5. Contact Information
If you have any questions or inquiries about our return policy or need assistance with a return claim, please contact us at swingitclothing@gmail.com.
By placing an order with SwingIt Clothing, you acknowledge that you have read, understood, and agreed to our return policy. We value your satisfaction and will make every effort to ensure a smooth and positive return experience.
