Shipping Policy of SwingIt Clothing
Thank you for shopping at SwingIt Clothing. We take pride in creating high-quality products made with love. Please review our shipping policy to understand how we process and deliver your orders.
1. Order Processing Time
1.1 Made-to-Order: All our products are made to order. As a small business operated by just my wife and me, we put great care and attention into crafting each item. Please allow up to one week for your product to be made before it is shipped.
2. Shipping Methods and Timeframes
2.1 Domestic Shipping (United States):
- Shirts and Small Items: We primarily use USPS First Class Mail for most shirt orders and small items. Delivery typically takes 2-5 business days, but please note that delivery times may vary depending on your location and any unforeseen delays.
- Multiple Items: If your order includes more than one item, we will ship it via USPS Priority Mail. This shipping method typically takes 1-3 business days for delivery.
2.2 Canada Shipping:
- Shirts and Small Items: We also ship to Canada using USPS First Class Mail International. Delivery times may vary between 1-4 weeks, depending on customs clearance and local postal services.
3. Tracking and Confirmation
3.1 Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package.
3.2 Delivery Confirmation: We require a signature confirmation upon delivery for orders exceeding a certain value to ensure safe and secure delivery.
4. Shipping Rates
4.1 Shipping costs are calculated based on the weight and destination of your order. The exact shipping cost will be calculated and displayed during the checkout process.
5. Customs and Import Duties
5.1 For international orders (including Canada), please note that you may be responsible for customs fees, import duties, taxes, or other charges imposed by your country's customs regulations. SwingIt Clothing is not responsible for any additional charges that may apply. It is recommended to check with your local customs office for more information on potential fees.
6. Order Issues and Returns
6.1 If there are any issues with your order or if you have any questions regarding your shipment, please contact us at swingitclothing@gmail.com. We will do our best to assist you and resolve any concerns.
6.2 Please note that due to the made-to-order nature of our products, returns or exchanges are only accepted for defective or damaged items. If you have received a defective or damaged item, please contact us within 7 days of delivery.
7. Shipping Limitations
7.1 At this time, we only ship within the United States and Canada. We apologize for any inconvenience caused if you are located outside these regions.
8. Contact Information
If you have any questions or inquiries about our shipping policy, please contact us at swingitclothing@gmail.com.
By placing an order with SwingIt Clothing, you acknowledge that you have read, understood, and agreed to our shipping policy. We appreciate your support and understanding as we strive to provide you with exceptional products and service.